RevLauncher Refund and Replacement Policy

1. Who handles your purchase

Your seller is EggBit Games LLC, an Iowa company operating RevLauncher, at 1707 S Redtail Ave, West Des Moines, IA 50265, United States. Contact support@eggbitgames.com or use the purchase-support process in your account. Email-only customers may contact us using their delivery email and purchase reference; a login account is not required to request support.

Refunds and replacements receive manual review. RevLauncher makes the final decision within its support process, subject to applicable law and payment-provider/network rules. This does not prevent you from exercising consumer rights, bringing a legal claim or using your bank’s dispute process.

Our team reviews cases daily. Our internal targets are an initial response within 24 hours and resolution of straightforward cases within 72 hours after receiving the request. Resolution means providing the agreed remedy or submitting an approved refund to the payment provider, not guaranteeing that your bank credits it within 72 hours. Complex cases can require more investigation; we communicate the status and applicable next steps. These targets do not extend a mandatory deadline or create a waiting requirement before you exercise a right.

Initial purchases are limited to enabled United States jurisdictions under the Customer Terms. This policy does not open Canada, the European Union or another non-US customer market. Any purchase accepted outside an enabled market still receives the remedies required by its applicable terms and mandatory law; the market restriction is not a reason to keep a customer’s money without supplying the purchase or an applicable remedy.

2. Voluntary change-of-mind requests

For an otherwise valid key, you may request a change-of-mind refund within 14 calendar days after successful payment if the key has never been revealed. The request must identify the purchase and affected key without publishing the key itself. Timeliness is measured when you submit the request, not when we finish reviewing it. Required legal extensions to a deadline still apply.

Revealing a key means making its full activation code accessible to you through the delivery/reveal function. Hiding it again does not undo the reveal. Reveal is different from activation on Steam or another issuer’s platform.

After reveal, a change-of-mind refund is not ordinarily available. Within the same 14-day request window, we may approve an exception after manual review if reliable evidence establishes that the key has not been activated and it can be safely withdrawn from use. You and the developer may need to cooperate with verification by the issuer. We do not promise that every issuer provides a way to verify activation. Do not activate, transfer or use the key while requesting this exception. A customer declaration or screenshot alone may not establish that a revealed code remains unused.

These restrictions concern our voluntary policy for an otherwise valid product. They do not eliminate the remedies in sections 3–4 or mandatory rights described in section 7.

3. Invalid or misdescribed keys

Contact us if a key is already used, duplicated, unauthorized, revoked, for the wrong represented product or territory, expired without clear prior disclosure, missing, or otherwise fails to activate as advertised. Provide the purchase reference, affected product, error details and reasonable evidence; do not place the full key in a public message.

We normally seek a valid replacement for the affected key first. If an appropriate replacement is unavailable, fails, or cannot be provided within the time or conditions required by law, we provide the applicable refund or other required remedy. In a multi-key purchase, an isolated problem normally concerns that key; this does not limit a legal right to a wider remedy where the remaining purchase cannot reasonably be retained.

Developer-responsible cases are routed to the developer for investigation. The developer must meaningfully respond within seven calendar days after notice, and unresolved cases are escalated to RevLauncher. That response ceiling does not postpone our 24-hour response and 72-hour straightforward-resolution targets; we may provide a remedy earlier without waiting for the developer, including for security, fraud, legal duties or payment-network deadlines. The customer is not required to wait out this process when that would prejudice a legal right or filing deadline. A replacement does not incur a new platform fee or restart the original voluntary change-of-mind period; statutory rights concerning the replacement remain intact.

The voluntary 14-day window and revealed-key restrictions do not automatically bar an invalid-key claim. Mandatory rights may last longer and may require a remedy even after activation. We investigate the circumstances, including whether the issue results from the supplied key, the listing, or subsequent customer misuse.

4. Non-delivery, cancellation and payment errors

We aim to provide access after successful payment. An inventory problem, fraud review or technical problem may delay delivery. If access remains unavailable for 72 hours after successful payment, we offer cancellation with a full refund or the option to continue waiting. You may contact us earlier, and any earlier remedy required by law remains available. If we already know we cannot fulfill the order, we arrange cancellation/refund without unnecessarily waiting 72 hours. This is a delivery-review period, not an extension of a checkout reservation.

Captured orders we cancel for unavailable inventory, an unfulfilled erroneous price, duplicate charging, or other failed delivery are refunded in full, including applicable customer taxes and any customer-facing fees charged for the cancelled purchase. If a payment was only authorized and never captured, cancellation may release an authorization rather than produce a separate refund credit.

5. Amount and method

An approved refund for an affected key uses its original discounted price and applicable tax. A full refund covers the applicable full customer charge. RevLauncher’s internal fee/allocation reversals, developer liability, creator reversals and attempts to recover funds from other parties do not reduce a required customer refund or make it conditional on their repayment. RevLauncher absorbs original processing costs that the provider does not return and does not deduct them from your refund.

We normally refund the original payment method in the original charge currency. Your bank may apply a different exchange rate from the purchase date or its own charges, so a local-currency amount may differ. We do not add a customer refund-processing fee. Where mandatory law requires compensation for a charge or currency difference, that right remains unaffected.

Approval and submission to the payment provider are different from receipt in your account. We confirm when the refund has actually been submitted, provide available tracking information, and investigate failed or delayed refunds. If the original method cannot receive a refund, we arrange a lawful verified alternative with you where available. We do not mark an internal approval as a completed customer payment.

6. Disputes, replacements and use after refund

Please give us a reasonable opportunity to resolve a problem before opening a payment dispute, unless doing so would prejudice a legal or network deadline. Tell us about a pending bank dispute so we can avoid duplicate reimbursements. We will reconcile any overlapping refund and dispute fairly; a duplicate credit is not an entitlement to keep two refunds for the same loss.

After a key is refunded or replaced, you must stop using or sharing the affected original key. We may coordinate with the developer or issuer to disable it. A status change in RevLauncher does not itself revoke a key at Steam or another issuer. We do not redistribute a revealed code merely because it is believed to be unactivated. Requests involving suspected fraud may require further verification, without removing mandatory rights.

7. Mandatory consumer rights and early digital supply

This policy supplements your mandatory consumer rights. It does not exclude rights concerning conformity, faulty digital content, non-delivery, withdrawal, refunds or other remedies that cannot lawfully be limited. We apply any more protective mandatory rule that governs your purchase. Our internal decision is not binding on a court, regulator or payment network.

Where local law permits a statutory withdrawal right to end on early digital supply only after specific consent and acknowledgement, those steps must be presented separately and the required confirmation provided before relying on that exception. General acceptance of the Customer Terms or the act of clicking reveal alone is not represented as universally extinguishing statutory rights. If the necessary conditions have not been met, the applicable statutory right remains available. Loss of a change-of-mind withdrawal right does not eliminate remedies for defective content.

8. Version and contact

The policy supplied for your purchase governs that purchase, subject to mandatory law and any more favorable remedy we expressly offer. Later changes do not retroactively reduce purchase rights. Keep your purchase reference and contact support@eggbitgames.com for assistance. You do not need to classify a claim legally to request help.